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Blog - By Department - Concierge and Porter

Photograph of Arnold Fewell

Will adverse publicity be the new driver for the accessibility market in hotels?

Post date: 22 December 2013

A recent blog on the World Travel Market suggested there were three stages for the accessibility market.  Let’s call them the “Three principles of O”.  They stand for:

Department: Reception, Conference and Banqueting, Concierge and Porter, Food and Beverage, Housekeeping, Kitchen, Accesschamp
Subject: General
Photograph of Arnold Fewell

How many wheelchair users does it take to sell a conference for 200 people?

Post date: 10 December 2013

This is not a joke about changing light bulbs in hospitals but a serious question for all hotels, managers and staff, conference venues and organisers.  The answer is one.  If an event organiser ha

Department: Reception, Conference and Banqueting, Concierge and Porter, Food and Beverage
Photograph of Arnold Fewell

Do you have a Personal Emergency Evacuation Plan (PEEP)?

Post date: 15 November 2013

In the first of my blogs I posed two questions.  I have already answered the first one.  The second was do you always complete a Personal Emergency Evacuation Plan (PEEP) about fire emergencies fo

Department: Reception, Conference and Banqueting, Concierge and Porter, Accesschamp