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Photograph of Arnold Fewell

Could this be a solution to the skills gap in the Hotel Industry?

21 September 2016

See what three Hotel General Managers/Managing Directors say about the opportunity of employing disabled people.  Could this be a solution to the skills gap in the Hotel Industry?  Or are the diff

Photograph of Arnold Fewell

How to... make reasonable disability adjustments

19 September 2016
In the third part of our accessibility series, Arnold Fewell helps identify the simple fixes that everybody should have done for disabled guests
Photograph of Arnold Fewell

How to... make reasonable disability adjustments

19 September 2016
In the third part of our accessibility series, Arnold Fewell helps identify the simple fixes that everybody should have done for disabled guests
Photograph of Arnold Fewell

How to... provide gold-medal accessibility for all

5 September 2016
The Paralympics from Rio are about to hit our TV screens. We can sit back and watch these brilliant athletes perform and admire their skills and determination to overcome adversity, but how well would your business be prepared if one of the athletes came to your hotel? Would they want to come back? And are you providing for their additional needs?
Photograph of Arnold Fewell

Housekeeping & Accessibility

17 September 2015
Housekeepers can make a much better impression on disabled guests, say Arnold Fewell FIH and Christoph Hoffmann MIH
Photograph of Arnold Fewell

Fear factor is hampering accessibility

31 October 2014
For hotels to embrace accessibility, they need to invest in training from people that really understand what those with disabilities are looking for, says Arnold Fewell
Photograph of Arnold Fewell

Will a disabled person die in a fire before action takes place?

5 August 2014

I lay in bed at 10.45pm in a London hotel when the fire alarms went off.  I had not been given a Personal Emergency Evacuation Plan (PEEP) when I checked in and there was nothing specific about th

Photograph of Arnold Fewell

Little things that say so much

5 August 2014
I was judging some industry awards recently and was talking to a fellow judge; suddenly we started talking about teaspoons and in this case the lack of them. We were at a large, five star establishment in London. The teaspoons were beautiful silver, immaculately polished but there were not enough of them. People had to ask for more and the waitress who was immaculately turned out with a beautiful smile had to disappear and get more. Judging by the length of time she was away I suspect she was collecting dirty teaspoons as she returned to the kitchen and having to wash them. Which do I remember most the lovely venue or the lack of teaspoons?
Photograph of Arnold Fewell

Diversity and Responsible Business

31 March 2014
Arnold Fewell, Managing Director of AVF Marketing says hotels may pride themselves on good diversity practices, but does that include looking out for disabled staff and guests?
Photograph of Arnold Fewell

Housekeeping trolleys are an impediment

29 January 2014

I stayed in a hotel last weekend and had a nightmare with a Housekeeper’s trolley.  I accept that we were situated next to a laundry room and staff needed to go in and out.  What I objected to was

Subjects: Mobility, Wheelchair Users

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