
Introducing yourself to a wheelchair user
Here we look at one way of welcoming a wheelchair user to the hotel. The person is checked in at a separate table, all the details have been collected at the time of booking and all the guest has to do is add their car number and sign. Although this video shows reception it does have pointers for other front of house staff.
Sorry, this content is only available to subscribers.
To access the content please log in or subscribe.
If you'd like to try the website you can take our free trial.