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Coffee Times Chats - By Subject - Legal

Please select a subject then to see details of a chat, click the title.

Accessibility Statements 1 (CT41)

(Subscribers Only)
When you want to attract people with disabilities to your hotel there is one document that is really important. It is an accessibility statement. This covers all areas of the hotel or conference centre and tells disabled people how accessible the hotel is e.g. two steps into hotel but wheelchair ramp at the side, the lift is big enough for an electric wheelchair. It is more than that because it also tells you other things such as: how to get there; places you can go and see; any barriers to mobility or other impairments. Without this information on your website to download it is very likely that disabled people will not stay at your hotel.
Department: Reception, Conference and Banqueting, Concierge and Porter, Food and Beverage, Housekeeping, Kitchen, Accesschamp
Subject: Legal

Accessibility Statements 2 (CT42)

(Subscribers Only)
In the previous coffee time chat (CT41) you looked at your competitors to see how they performed in terms of the information they provided to potential disabled guests. In this coffee time chat the aim is to identify all the information that would be helpful to a potential guest and how you might communicate the information.
Department: Reception, Accesschamp
Subject: Legal

The Equality Act 1 (CT4)

(Subscribers Only)
This coffee time chat introduces The Equality Act which is the legislation that currently deals with discrimination for a variety of groups including disabled people. It shows how using respect and common sense you can avoid most issues including adverse publicity that could ruin the business you work in.
Department: Reception, Conference and Banqueting, Concierge and Porter, Food and Beverage, Housekeeping, Kitchen, Accesschamp
Subject: Legal

The Equality Act 2 (CT5)

(Subscribers Only)
This coffee time chat looks at The Equality Act and what might be the results of a claim against your business. This could be incurred costs like solicitor’s fees and court damages but perhaps the biggest issue is adverse publicity. It is conceivable that the costs and poor PR could be hundreds of thousands of pounds and loss of business could bankrupt or ruin your business.
Department: Reception, Conference and Banqueting, Concierge and Porter, Food and Beverage, Housekeeping, Kitchen, Accesschamp
Subject: Legal

The Equality Act 3 (CT6)

(Subscribers Only)
Pam Kenworthy, Legal Director, from Howells LLP, continues her interview with AccessChamp by outlining some examples of what might be potential discrimination such as a breast feeding mother. This is a good opportunity to consider what might happen if this occurred in your business.
Department: Reception, Conference and Banqueting, Concierge and Porter, Food and Beverage, Housekeeping, Kitchen, Accesschamp
Subject: Legal

The Equality Act 4 (CT7)

(Subscribers Only)
Here we look at the last training session on The Equality Act. Pam Kenworthy looks at the situation with hotel staff under The Equality Act. The first example is a bi-sexual waiter that is being bullied by other staff about his sexuality and secondly is about a chef that wears a turban.
Department: Reception, Conference and Banqueting, Concierge and Porter, Food and Beverage, Housekeeping, Kitchen
Subject: General, Legal