Asking open questions
Questioning skills are an important skill in every member of staff. We use questions all day long to find out what is going on in the hotel. However, learning good questioning skills is not only a good selling skill it also helps you find out more about the needs of guests, what they have been doing and much more. There are also closed questions that will have the answer yes or no. The skill that needs to be developed is knowing when and how to use both open and closed questions.